Terms of Service Last Updated: February 21st, 2018

General

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. In addition when using this websites particular services, you shall be subject to any posted guidelines or rules applicable to such services, which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference by reference into the TOS. These other agreements include our Privacy Policy.

We reserve the right to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner.

Refunds

  • If you are not satisfied with your service in the first 48 hours after payment is received on our end, you have the option to request a full refund. Refunds MUST be requested via ticket, from your account. Simply creating a cancellation request will not suffice, as all that does is cancel any future invoices.
  • All refunds are provided either as credit or through the original payment method used by the client.
  • Once a refund has been issued, all services are rendered void and will be subject to complete termination.
  • Before a refund is sent, the client must confirm within 48 hours in the ticket that has been created by the client, otherwise eligibility for the claim has been lost and a refund cannot be issued.
  • We do not offer refunds for reseller services due to the way that this product is setup.
  • Any client found to be creating multiple accounts to claim the 2 day refund will be denied and banned from future use of our services.

Chargebacks

  • If at any time a chargeback creates a fee for ExerForge, the customer is responsible for paying the fee and may be billed for such. Unpaid chargeback fees may be outsourced to a collection agency.
  • Creating a chargeback voids all eligibility for a refund, and results in complete void and termination of the clients services.

Data Loss

  • The client agrees to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on ExerForge's servers. Any and all backups services provided by ExerForge, are offered with no warranty or guarantee of their date, accuracy, and integrity. ExerForge shall by no means be responsible for data loss.

Service Level Agreement (SLA)

  • We guarantee 100% network and physical node uptime on our game server hosting services.
  • When downtime exceeds the aforementioned guarantee your account can be credited for the time that you lost. The client must request the compensation via ticket within 7 days of the event.
  • Planned system maintenance or downtime does not count toward our SLA. Downtime can only consist of unplanned network and/or physical node downtime. The inability to connect because of the clients own connection issues, software misconfiguration, or excessive resource usage is not our responsibility.

Fair Use

  • No game server shall exceed a full CPU core (1.0 load average) or more for an extended period of time. An extended period of time will generally mean one (1) hour, but will depend upon the load average and level of impact on other customers sharing the physical server. Disruptive load may result in a reboot, shutdown, and/or suspension of the service.
  • Game servers should only store files related to the game. They are not meant for storing personal files, backups, etc. If your storage usage becomes disruptive to other game servers on the same node we have the right to suspend your service until a resolution is reached.

Abuse

  • To report abuse on the ExerForge network, email [email protected]
  • Any abuse complaints regarding a service of the client will be forwarded to the client and will require immediate attention. We may suspend the clients services until abuse reports have been resolved. If an abuse is found in favor of the reporter, the client's services may be terminated without refund.