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Knowledgebase Articles

Before contacting support, you might want to check our knowledgebase. This is a great information packed resource that tends to answer a lot of the questions people have.

Support Tickets

Our primary way of providing support is via ticket. We strive to respond to tickets within 15 minutes during business hours and within 2 hours at any other time.

Live Chat Support

Livechat is a great tool to use to get in contact with us and discuss what type of server will fit your needs best. Unfortunately due to the nature of keeping livechat staffed throughout business hours, we cannot guarantee it will be online the entire day.

Our Livechat Hours

Our livechat hours are listed below. Please keep in mind all tickets are monitored 24/7.

  • Monday - 7am - 10pm EST
  • Tuesday - 7am - 10pm EST
  • Wednesday - 7am - 10pm EST
  • Thursday - 7am - 10pm EST
  • Friday - 7am - 10pm EST
  • Saturday - 10am - 11pm EST
  • Sunday - 10am - 11pm EST

Want to find out more about our services?

Contact Sales